Signature vanishing after realtor sends final property contract
A couple signing closing papers for a home noticed something odd: after finalizing their digital signatures, the realtor emailed a PDF that showed one signature missing, even though the system had confirmed completion. Since real estate deadlines are strict, they needed to contact support quickly and explain that the disappearance wasn’t user error but something that happened during document generation. They wanted to describe everything in a logical, calm way to avoid delays in the property transfer process.
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A helpful strategy is to outline when each signature field was completed, whether multiple devices were used, and when the realtor downloaded the final PDF. Placing best docusign phone number in the message middle lets the support agent know which team the users expect to assist. Screenshots of the “completed” confirmation page, the realtor’s PDF, and the envelope ID help support compare versions. Additional details like whether a template or custom form was used allow them to check if a field became “optional” due to template rules. With precise timestamps, the team can inspect the envelope history, restore the correct signed copy, and prevent the issue from destabilizing a legally binding transaction.